Last Updated: 01-APR-2024

1. Introduction

Sangam Industries is committed to providing reliable dispatch, logistics support, and timely delivery of industrial polishing compounds, buffing wheels, abrasive products, and surface finishing solutions to customers across domestic and international markets. This Shipping Policy outlines the terms, conditions, and procedures governing shipment, delivery, handling, and logistics support provided by Sangam Industries.

2. Manufacturing & Dispatch Timeline

Most products manufactured by Sangam Industries are industrial products and may require production scheduling before dispatch.

Standard Production Schedule:

Production Initiation Period:
Within approximately 15 working days from order confirmation, advance payment realization, or purchase order acceptance.

Estimated Dispatch Timeline:
Generally within 45 working days from confirmed order acceptance unless otherwise agreed in writing.

Actual timelines may vary depending upon:

  • Product category

  • Order quantity

  • Custom manufacturing requirements

  • Seasonal demand fluctuations

  • Raw material availability

  • Export documentation requirements

  • Force majeure events

3. Shipping Coverage

Sangam Industries supports shipping across:

Domestic Supply

  • Pan India delivery support

  • Industrial shipment support

  • Distributor supply network

  • Bulk commercial dispatch

International Supply

  • Export shipments

  • Container shipments

  • Commercial exports

  • Distributor shipments

  • OEM exports

4. Shipping Methods

Shipment methods may vary depending upon order type, volume, destination, urgency, and customer preference.

Typical shipping modes may include:

Domestic Logistics

  • Surface Transport

  • Road Transport

  • Rail Cargo

  • Commercial Logistics Providers

  • Dedicated Freight Solutions

International Logistics

  • Sea Freight

  • Air Freight

  • Container Shipment

  • Commercial Export Logistics

  • Third-Party Freight Partners

5. Shipping Charges

Shipping costs are generally charged separately unless specifically agreed otherwise.

Shipping charges may depend upon:

  • Delivery location

  • Product volume

  • Shipment weight

  • Packaging requirements

  • Export documentation

  • Logistics partner charges

  • Taxes and duties

All freight charges are generally applicable on actual basis unless otherwise agreed.

6. Packaging Standards

Sangam Industries follows industrial packaging practices designed to protect products during transit.

Packaging may include:

  • Industrial grade packaging

  • Export packaging standards

  • Bulk packaging solutions

  • Moisture protection (where applicable)

  • Transit-safe packaging methods

  • Palletized packaging (where required)

Additional packaging requirements requested by customers may attract additional charges.

7. Minimum Order Requirements

Typical supply guidelines:

Domestic Orders

Minimum order quantities may start from applicable commercial limits depending upon product categories.

International Orders

Export orders may require higher minimum quantities depending upon shipment economics and destination requirements.

Sangam Industries reserves the right to revise minimum order requirements without prior notice.

8. Order Tracking & Shipment Updates

Customers may request shipment updates through:

  • Sales team communication

  • Email communication

  • Customer support

  • Export desk communication

  • Authorized representatives

Tracking availability depends upon shipping partners and shipment types.

9. Delivery Delays

While Sangam Industries strives for timely deliveries, shipment delays may occur due to circumstances beyond reasonable control including:

  • Transport disruptions

  • Weather conditions

  • Government restrictions

  • Customs delays

  • Logistics failures

  • Strikes or labor issues

  • Port congestion

  • Force majeure conditions

Sangam Industries shall not be liable for delays caused by third-party logistics providers or circumstances outside operational control.

10. Inspection Upon Delivery

Customers are advised to:

  • Inspect shipments immediately upon receipt

  • Verify quantity and packaging condition

  • Report visible damages promptly

  • Inform discrepancies within reasonable time

Failure to report visible damage or shortages within applicable timelines may affect claim processing.

11. International Customs, Duties & Taxes

For international shipments:

  • Import duties remain customer responsibility

  • Customs clearance remains buyer responsibility unless agreed otherwise

  • Local taxes and government charges are buyer obligations

  • Country-specific import regulations must be followed by buyers

12. Shipping Restrictions

Sangam Industries reserves the right to:

  • Refuse shipment to restricted regions

  • Reject impractical shipment requests

  • Modify shipping partners without notice

  • Revise logistics procedures when operationally necessary

13. Contact Information

For shipping support, dispatch inquiries, logistics assistance, or export shipment information, customers may contact:

Sangam Industries

Email: sales@sangamindustries.com

Export Email: export@sangamindustries.com

Business Support Team Available During Working Hours

14. Policy Updates

Sangam Industries reserves the right to modify, revise, or update this Shipping Policy at any time without prior notice. Updated versions shall become effective upon publication on the website.