{"id":1519,"date":"2026-05-30T13:50:28","date_gmt":"2026-05-30T08:20:28","guid":{"rendered":"https:\/\/sangamindustries.com\/?page_id=1519"},"modified":"2026-05-30T13:53:32","modified_gmt":"2026-05-30T08:23:32","slug":"cancellation-refund","status":"publish","type":"page","link":"https:\/\/sangamindustries.com\/index.php\/cancellation-refund\/","title":{"rendered":"Cancellation &#038; Refund"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p><strong>Last Updated:<\/strong> 17-DEC-2023<\/p>\n<hr>\n<h1>1. Introduction<\/h1>\n<p>Sangam Industries manufactures industrial polishing compounds, buffing wheels, abrasive products, surface finishing solutions, and customized industrial products primarily for business customers, distributors, manufacturers, exporters, and industrial buyers.<\/p>\n<p>Since many products are manufactured, processed, packed, or customized specifically according to customer requirements, cancellation and refund requests are governed by the terms described below.<\/p>\n<hr>\n<h1>2. Order Confirmation<\/h1>\n<p>Orders may be considered confirmed upon:<\/p>\n<ul>\n<li>\n<p>Receipt of purchase order<\/p>\n<\/li>\n<li>\n<p>Written order confirmation<\/p>\n<\/li>\n<li>\n<p>Advance payment realization<\/p>\n<\/li>\n<li>\n<p>Commercial approval by Sangam Industries<\/p>\n<\/li>\n<li>\n<p>Confirmation through authorized communication channels<\/p>\n<\/li>\n<\/ul>\n<p>Once confirmed, manufacturing, procurement, packaging, production scheduling, and dispatch planning may begin immediately.<\/p>\n<hr>\n<h1>3. Order Cancellation Policy<\/h1>\n<h3>Before Production Initiation<\/h3>\n<p>Orders may generally be considered for cancellation if production activities have not yet started.<\/p>\n<p>Cancellation requests must be submitted through official communication channels.<\/p>\n<p>Any banking charges, documentation charges, transaction costs, or administrative expenses incurred may be deducted.<\/p>\n<hr>\n<h3>After Production Initiation<\/h3>\n<p>Once manufacturing, material procurement, production scheduling, processing, packaging, customization, or dispatch activities have commenced:<\/p>\n<p><strong>Cancellation requests may not be accepted.<\/strong><\/p>\n<p>Since industrial manufacturing often involves customized production cycles, Sangam Industries reserves the right to reject cancellation requests after production initiation.<\/p>\n<hr>\n<h3>Customized Orders<\/h3>\n<p>Orders involving:<\/p>\n<ul>\n<li>\n<p>Custom manufacturing<\/p>\n<\/li>\n<li>\n<p>Special dimensions<\/p>\n<\/li>\n<li>\n<p>Private labeling<\/p>\n<\/li>\n<li>\n<p>OEM manufacturing<\/p>\n<\/li>\n<li>\n<p>Customized packaging<\/p>\n<\/li>\n<li>\n<p>Special formulations<\/p>\n<\/li>\n<li>\n<p>Export customization<\/p>\n<\/li>\n<li>\n<p>Client-specific production<\/p>\n<\/li>\n<\/ul>\n<p><strong>Cannot generally be cancelled after confirmation.<\/strong><\/p>\n<hr>\n<h1>4. Refund Eligibility<\/h1>\n<p>Refunds may only be considered under limited circumstances such as:<\/p>\n<h3>Duplicate Payments<\/h3>\n<p>If duplicate payments are received for the same transaction.<\/p>\n<h3>Order Rejection By Sangam Industries<\/h3>\n<p>If Sangam Industries declines an order after receiving payment.<\/p>\n<h3>Non-Processable Orders<\/h3>\n<p>If production cannot proceed due to operational reasons solely attributable to Sangam Industries.<\/p>\n<hr>\n<h1>5. Non-Refundable Situations<\/h1>\n<p>Refunds shall generally not apply in situations including:<\/p>\n<ul>\n<li>\n<p>Change of mind after order confirmation<\/p>\n<\/li>\n<li>\n<p>Customer no longer requires products<\/p>\n<\/li>\n<li>\n<p>Pricing changes after purchase<\/p>\n<\/li>\n<li>\n<p>Incorrect order placement by customer<\/p>\n<\/li>\n<li>\n<p>Delays caused by third-party logistics<\/p>\n<\/li>\n<li>\n<p>Production already initiated<\/p>\n<\/li>\n<li>\n<p>Customized manufacturing completed<\/p>\n<\/li>\n<li>\n<p>Export documentation already processed<\/p>\n<\/li>\n<li>\n<p>Special order products<\/p>\n<\/li>\n<\/ul>\n<hr>\n<h1>6. Damaged, Defective, or Incorrect Deliveries<\/h1>\n<p>If customers receive:<\/p>\n<ul>\n<li>\n<p>Incorrect products<\/p>\n<\/li>\n<li>\n<p>Major manufacturing defects<\/p>\n<\/li>\n<li>\n<p>Transit damage (subject to evidence)<\/p>\n<\/li>\n<li>\n<p>Significant shortages<\/p>\n<\/li>\n<\/ul>\n<p>Customers should notify Sangam Industries within a reasonable period after receipt.<\/p>\n<p>Customers may be required to provide:<\/p>\n<ul>\n<li>\n<p>Photographs<\/p>\n<\/li>\n<li>\n<p>Batch details<\/p>\n<\/li>\n<li>\n<p>Packaging evidence<\/p>\n<\/li>\n<li>\n<p>Delivery documentation<\/p>\n<\/li>\n<li>\n<p>Invoice references<\/p>\n<\/li>\n<\/ul>\n<p>Each claim shall be reviewed individually.<\/p>\n<hr>\n<h1>7. Replacement Policy<\/h1>\n<p>Depending upon claim verification, Sangam Industries may choose one of the following:<\/p>\n<ul>\n<li>\n<p>Product replacement<\/p>\n<\/li>\n<li>\n<p>Partial replacement<\/p>\n<\/li>\n<li>\n<p>Credit adjustment<\/p>\n<\/li>\n<li>\n<p>Commercial settlement<\/p>\n<\/li>\n<li>\n<p>Technical support assistance<\/p>\n<\/li>\n<\/ul>\n<p>Refunds may not always be the primary resolution method.<\/p>\n<hr>\n<h1>8. Refund Processing Timeline<\/h1>\n<p>Where refunds are approved:<\/p>\n<ul>\n<li>\n<p>Processing may begin after internal verification<\/p>\n<\/li>\n<li>\n<p>Banking timelines may vary<\/p>\n<\/li>\n<li>\n<p>Refund timelines may depend upon payment methods<\/p>\n<\/li>\n<\/ul>\n<p>Refund processing durations may vary depending upon commercial circumstances.<\/p>\n<hr>\n<h1>9. Advance Payments<\/h1>\n<p>Advance payments collected for:<\/p>\n<ul>\n<li>\n<p>Manufacturing reservations<\/p>\n<\/li>\n<li>\n<p>Production scheduling<\/p>\n<\/li>\n<li>\n<p>Raw material procurement<\/p>\n<\/li>\n<li>\n<p>Customized production<\/p>\n<\/li>\n<li>\n<p>Export processing<\/p>\n<\/li>\n<\/ul>\n<p>May be partially or fully non-refundable depending upon production status.<\/p>\n<hr>\n<h1>10. Export Orders<\/h1>\n<p>International orders involve:<\/p>\n<ul>\n<li>\n<p>Production scheduling<\/p>\n<\/li>\n<li>\n<p>Documentation costs<\/p>\n<\/li>\n<li>\n<p>Freight coordination<\/p>\n<\/li>\n<li>\n<p>Export compliance processes<\/p>\n<\/li>\n<\/ul>\n<p>Therefore:<\/p>\n<p><strong>Export orders are generally non-cancellable and non-refundable after confirmation unless otherwise agreed in writing.<\/strong><\/p>\n<hr>\n<h1>11. Force Majeure Situations<\/h1>\n<p>Sangam Industries shall not be obligated to provide cancellations, refunds, or compensation arising from:<\/p>\n<ul>\n<li>\n<p>Natural disasters<\/p>\n<\/li>\n<li>\n<p>Government restrictions<\/p>\n<\/li>\n<li>\n<p>Transport disruptions<\/p>\n<\/li>\n<li>\n<p>War or civil unrest<\/p>\n<\/li>\n<li>\n<p>Labor disruptions<\/p>\n<\/li>\n<li>\n<p>Raw material shortages<\/p>\n<\/li>\n<li>\n<p>Events beyond operational control<\/p>\n<\/li>\n<\/ul>\n<hr>\n<h1>12. Contact For Cancellation &amp; Refund Support<\/h1>\n<p>Customers seeking support may contact:<\/p>\n<p><strong>Sangam Industries<\/strong><\/p>\n<p>Email: <a href=\"mailto:sales@sangamindustries.com\">sales@sangamindustries.com<\/a><\/p>\n<p>Export Support: <a href=\"mailto:export@sangamindustries.com\">export@sangamindustries.com<\/a><\/p>\n<p>Business Support Team Available During Working Hours<\/p>\n<hr>\n<h1>13. Policy Changes<\/h1>\n<p>Sangam Industries reserves the right to update, revise, or modify this policy at any time without prior notice.<\/p>\n<p>Updated policies become effective immediately upon publication.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Last Updated: 17-DEC-2023 1. Introduction Sangam Industries manufactures industrial polishing compounds, &#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1519","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sangamindustries.com\/index.php\/wp-json\/wp\/v2\/pages\/1519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sangamindustries.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sangamindustries.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sangamindustries.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sangamindustries.com\/index.php\/wp-json\/wp\/v2\/comments?post=1519"}],"version-history":[{"count":2,"href":"https:\/\/sangamindustries.com\/index.php\/wp-json\/wp\/v2\/pages\/1519\/revisions"}],"predecessor-version":[{"id":1521,"href":"https:\/\/sangamindustries.com\/index.php\/wp-json\/wp\/v2\/pages\/1519\/revisions\/1521"}],"wp:attachment":[{"href":"https:\/\/sangamindustries.com\/index.php\/wp-json\/wp\/v2\/media?parent=1519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}